✨ Made with Daftpage

NDAX Login — How to Sign In, Troubleshoot & Secure Your Account (Canada)

What is NDAX?

NDAX (National Digital Asset Exchange) is a Canadian cryptocurrency exchange that lets residents buy, sell, and trade a variety of digital assets. This guide focuses on signing in to your NDAX account, common login errors and fixes, two-factor authentication (2FA), account recovery, and security tips tailored for Canadian users.

How to sign in — step by step

  1. Open the official site: Go to https://ndax.ca (ensure the domain is correct and uses HTTPS).
  2. Click “Sign In”: On desktop or mobile, choose Sign In or Log In from the top menu.
  3. Enter your credentials: Type your registered email address and password. Tip: avoid auto-filling on public devices.
  4. Complete 2FA: If you have two-factor authentication enabled (recommended), open your authenticator app (e.g., Google Authenticator, Authy) and enter the current code.
  5. Trust this device (optional): For personal devices, you can select “Remember this device” to reduce friction. Do not enable this on shared or public computers.

Common login issues & quick fixes

Forgot password: Use the Forgot password link on the sign-in page. NDAX will email a reset link—check spam/junk if you don’t see it.

Wrong/expired 2FA codes: Ensure your phone’s time is set automatically; time drift breaks TOTP codes. If codes still fail, use your saved 2FA recovery codes or follow the 2FA reset process below.

Account locked after attempts: Too many failed attempts can temporarily lock access. Wait the specified lock period and then use the password reset flow or contact support.

Security note: NDAX will never ask for your password or full 2FA code via unsolicited email. If you receive a suspicious message, do not reply and report it to support.

How to reset or recover 2FA

If you lose access to your authenticator app, follow these general steps:

  1. Try recovery codes saved when you first enabled 2FA.
  2. Use the NDAX account recovery or 2FA reset flow on the login page (this may require identity verification like government ID and selfie).
  3. Contact NDAX support if the automated flow is unavailable—expect identity checks for security.

Keep recovery codes in a secure offline place (printed or in a password manager) to reduce downtime.

Contact & account recovery

For issues that can’t be solved via the self-service flows, contact NDAX support using the official channels listed on their website. When contacting support, be ready to provide the email on the account and proof of identity if requested. Avoid sharing passwords or full 2FA codes in support requests.

Security best practices (Canada-friendly)

  • Enable strong, unique passwords — use a password manager.
  • Use hardware 2FA (YubiKey) or TOTP apps rather than SMS when possible.
  • Keep software and device OS up to date.
  • Verify you’re on https://ndax.ca before entering credentials.
  • Be cautious of phishing — check sender addresses and never click unfamiliar links.

This guide provides practical steps for NDAX login and recovery. For the most current account policies or platform changes, always refer to NDAX’s official help centre and support pages.

© NDAX login guide — tailored for users in Canada.